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It's interesting , do you think B&N is well aware of all these shortcomings yet they don't do anything(for whatever reason) or the management is not or doesn't
by aikah 11y ago
It's interesting , do you think B&N is well aware of all these shortcomings yet they don't do anything(for whatever reason) or the management is not or doesn't care?
Isn't knowing exactly who customers are and what they want the priority of any business? (one might argue sometimes customers don't know what the want)
- alistairSH 11y agoThey have to know, right? If not, they're incompetent. Of course, the current CEO presided over Toys R Us as they fell into oblivion and ended up purchased by Bain Capital. And Sears Canada, another example of failed "big box" retail shopping.