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> I spent many years on the Genius Bar (back in the PowerPC and early Intel days) and, in almost, every interaction, the device was to blame - as far as the cu
by geon 11y ago
> I spent many years on the Genius Bar (back in the PowerPC and early Intel days) and, in almost, every interaction, the device was to blame - as far as the customer was concerned.
Selection bias. The people coming to the genius bar obviously think there's something wrong with the computer.
- masukomi 11y agoyes, selection bias but the fact that he had a constant stream of people thinking that proves the point that many folks just don't have a freaking clue about how computers work or what's responsible for what.
- TeMPOraL 11y agoNo one is disputing that there are many people like that; the question is, how many in relation to more savvy customers, and whether this amount is in any way significant for the company.