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It's true, but wouldn't you receive extraordinary amount of misplaced calls anyway? I remember discussing with a website support guy who would get calls about
by hrktb 11y ago
It's true, but wouldn't you receive extraordinary amount of misplaced calls anyway?
I remember discussing with a website support guy who would get calls about printers not working, screen flickering and claims about some other unrelated websites that he didn't even know existed.
There is of course tweaks that can be made to a product to reduce the amount of support calls, but misplaced blame should be par for the course whatever you do.
- jads 11y agoTrue, but limiting their system to first-party bulbs will likely mean a higher resolution rate and avoids the dreaded "sorry, you're going to have to speak to the bulb manufacturer". There's nothing more toxic to a customer support experience than two separate companies saying the other is to blame.