My goal wasn't to invalidate. It was to say that the grandparent must not trust any large, publicly traded company. Which is exactly your final sentence. Howev

My goal wasn't to invalidate. It was to say that the grandparent must not trust any large, publicly traded company. Which is exactly your final sentence. However, I would say that a company (big or small) that actually changes their strategic marketing decision based on a user complaints _is_ rare. And this shows that Phillips has some good mechanisms in place to respond. To me, they come out a bit ahead at the end of this.