Good or bad is very subjective, but in AWS without a support plan, there is no way to contact them except you create a thread in a public forum asking for help.

Good or bad is very subjective, but in AWS without a support plan, there is no way to contact them except you create a thread in a public forum asking for help. If you are lucky your post is not being ignored then someone will reply you maybe within one day (then back and forth might cost you one or two days to get issue resolved luckily). In DO/Linode you can create a support ticket to them and usually they respond within a few minutes, this is a huge difference.