I use bots to make it easier for non technical personnel to perform complex operations, and also to provide some rooms with extra context. For example, if someo

I use bots to make it easier for non technical personnel to perform complex operations, and also to provide some rooms with extra context. For example, if someone mentions "HS 201" in chat, our bot responds with a link and summary of HelpScoit conversation #201. If it's [A-Z]{3}-\d{1,4}, he replies with a link and summary info for a Jira issue.