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2 points: 1. Remember when Dropbox was dumb, because rsync? (Bunch of naysayers here citing fee alternatives). From what I'm seeing, bots and integrations are

2 points: 1. Remember when Dropbox was dumb, because rsync? (Bunch of naysayers here citing fee alternatives). From what I'm seeing, bots and integrations are great and here to stay. Businesses will gladly pay money in exchange for time and complexity not spent rolling your own. 2. This seems like a boon for us happy slack users!

chlestakoff 11y ago
Will somebody please explain the use cases for slack bots to me? If they are basically glorified command line scripts, the I get it. But are there genuine and important use cases that require/can benefit from a richer dialogue?
- spdustin 11y ago
  I use bots to make it easier for non technical personnel to perform complex operations, and also to provide some rooms with extra context. For example, if someone mentions "HS 201" in chat, our bot responds with a link and summary of HelpScoit conversation #201. If it's [A-Z]{3}-\d{1,4}, he replies with a link and summary info for a Jira issue.
- jzelinskie 11y ago
  There's a pretty good talk on "chatops" by the guys at GitHub[0]. Basically, it provides a dialog around a "shared command-line" where developers from learn from each other by simply watching chat. I think it's more beneficial to distributed companies. However, my question for those using chatops is basically how do you keep the repository for the bot "tame"? It needs access to _everything_ if you want it to be useful, which means having lots of secrets exposed to the bot. [0]: https://www.youtube.com/watch?v=NST3u-GjjFw https://www.youtube.com/watch?v=NST3u-GjjFw
  - lotyrin 11y ago
    Give the bot runtime (not in the repository, environment variable or something) credentials for a secret storage tool of some kind, where it can then fetch credentials for whatever it's allowed to do.
    - endymi0n 11y ago
      Securing the bot itseld is definitely a larger challenge, but a heavily shielded box and tools like Vault can go a long way. It's actually not much different to securing other solutions to the problem like Capistrano or Chef, and definitely still better than giving root SSH access to your developers.
- mikeyouse 11y ago
  Some of it is contexual, at my last office, everyone was on slack even though we weren't a software company. The execs used a bot (Birdly maybe? I wasn't that involved) to track their expenses. Previously it was up to each exec to keep paper receipts, input them manually into a spreadsheet and submit it to our accounting department. Afterwards, they just shot a picture of each expense and let the slackbot manage it, submit for approvals for big expense and deliver it to accounting at the end of every month. https://www.getbirdly.com/ https://www.getbirdly.com/
- mowgles 11y ago
  The New York Times has a queryable Slack bot that can tell their editors what topics/stories are likely to be popular. The backend is a machine learning algorithm. This is essentially a command line script, as you say. But having that functionality and being able to discuss the results amongst your fellow editors is very powerful. http://www.niemanlab.org/2015/08/the-new-york-times-built-a-slack-bot-to-help-decide-which-stories-to-post-to-social-media/ http://www.niemanlab.org/2015/08/the-new-york-times-built-a-...
kzhahou 11y ago
I hear that about Dropbox all the time, but honestly I don't remember a lot of nay-saying when it first came out. What I DO remember is the crap sync-ware before it, around 2000-2001.
- deleted 11y ago
  [deleted]
- lucaspiller 11y ago
  There was a fair bit when it was first announced here (although maybe not as much as this thread): https://news.ycombinator.com/item?id=8863 https://news.ycombinator.com/item?id=8863

chlestakoff 11y ago

Will somebody please explain the use cases for slack bots to me? If they are basically glorified command line scripts, the I get it. But are there genuine and important use cases that require/can benefit from a richer dialogue?

spdustin 11y ago
I use bots to make it easier for non technical personnel to perform complex operations, and also to provide some rooms with extra context. For example, if someone mentions "HS 201" in chat, our bot responds with a link and summary of HelpScoit conversation #201. If it's [A-Z]{3}-\d{1,4}, he replies with a link and summary info for a Jira issue.
jzelinskie 11y ago
There's a pretty good talk on "chatops" by the guys at GitHub[0]. Basically, it provides a dialog around a "shared command-line" where developers from learn from each other by simply watching chat. I think it's more beneficial to distributed companies. However, my question for those using chatops is basically how do you keep the repository for the bot "tame"? It needs access to _everything_ if you want it to be useful, which means having lots of secrets exposed to the bot. [0]: https://www.youtube.com/watch?v=NST3u-GjjFw https://www.youtube.com/watch?v=NST3u-GjjFw
- lotyrin 11y ago
  Give the bot runtime (not in the repository, environment variable or something) credentials for a secret storage tool of some kind, where it can then fetch credentials for whatever it's allowed to do.
  - endymi0n 11y ago
    Securing the bot itseld is definitely a larger challenge, but a heavily shielded box and tools like Vault can go a long way. It's actually not much different to securing other solutions to the problem like Capistrano or Chef, and definitely still better than giving root SSH access to your developers.
mikeyouse 11y ago
Some of it is contexual, at my last office, everyone was on slack even though we weren't a software company. The execs used a bot (Birdly maybe? I wasn't that involved) to track their expenses. Previously it was up to each exec to keep paper receipts, input them manually into a spreadsheet and submit it to our accounting department. Afterwards, they just shot a picture of each expense and let the slackbot manage it, submit for approvals for big expense and deliver it to accounting at the end of every month. https://www.getbirdly.com/ https://www.getbirdly.com/
mowgles 11y ago
The New York Times has a queryable Slack bot that can tell their editors what topics/stories are likely to be popular. The backend is a machine learning algorithm. This is essentially a command line script, as you say. But having that functionality and being able to discuss the results amongst your fellow editors is very powerful. http://www.niemanlab.org/2015/08/the-new-york-times-built-a-slack-bot-to-help-decide-which-stories-to-post-to-social-media/ http://www.niemanlab.org/2015/08/the-new-york-times-built-a-...

kzhahou 11y ago

I hear that about Dropbox all the time, but honestly I don't remember a lot of nay-saying when it first came out. What I DO remember is the crap sync-ware before it, around 2000-2001.

deleted 11y ago
[deleted]
lucaspiller 11y ago
There was a fair bit when it was first announced here (although maybe not as much as this thread): https://news.ycombinator.com/item?id=8863 https://news.ycombinator.com/item?id=8863