"Adams introduced the word confusopoly in this book. The word is a portmanteau of confusion and monopoly (or rather oligopoly), defining it as "a group of compa

"Adams introduced the word confusopoly in this book. The word is a portmanteau of confusion and monopoly (or rather oligopoly), defining it as "a group of companies with similar products who intentionally confuse customers instead of competing on price". Examples of industries in which confusopolies exist (according to Adams) include telephone service, insurance, mortgage loans, banking, and financial services." -- http://en.wikipedia.org/wiki/The_Dilbert_Future http://en.wikipedia.org/wiki/The_Dilbert_Future