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I completely agree. And I'm surprised that any department within the company saw this as a good idea. It was an obviously bad long-term idea, which makes me w
by mdip 11y ago
I completely agree. And I'm surprised that any department within the company saw this as a good idea. It was an obviously bad long-term idea, which makes me wonder if they think of this product as a business they plan to be in for the long term or if this is just something they're toying with and trying to squeeze a few more bucks out of before they abandon it.
The most basic feature of a "General Lighting" product, besides providing light, is interoperability. They have an opportunity to push general lighting into the next generation and reap the benefits of the long-term experience they have with the early-adopter market.
Instead, they've decided to put their product into the category of "Novelty Lighting". Meanwhile, should a competitor come along offering an open solution (there's probably one already?) that gains traction, Philips will lose, and they'll probably dump the product line well before they've lost, fulfilling the only guarantee a lock-in can fulfill: obsolescence.
And even if they walk this back, the damage is done. They've shown they are willing to break customer's existing installations via a software update and will do so without more than an FAQ to explain it. They basically pushed a software update with the result of turning the lights off on their customers.
It's disappointing more than anything. Someone out there will do better.