> We've limit "working for free", to things that should help us close business against existing quotes with a commitment heuristic: if someone has to log into

> We've limit "working for free", to things that should help us close business against existing quotes with a commitment heuristic: if someone has to log into a machine, it's no longer sales, and is engineering. this is hard to do. it takes discipline. it takes wondering "gee we could have gotten that sale." and tossing it to the wind. it's HARD. but you have to do it. please have some self-respect, our industry is short on it.