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They'll blame technology, but for me at least, it was the "worst in the world" customer service from time Warner cable. Also, the desperation that they employ t

They'll blame technology, but for me at least, it was the "worst in the world" customer service from time Warner cable. Also, the desperation that they employ trying to prevent you from cancelling is enough to ensure I'll never go back.

Jtsummers 11y ago
Same. I initially cut cable (and cable internet) because Cox kept disconnecting me instead of my neighbor, and expected me to take time off from work (wouldn't show up in the evening or on weekends) to get me reconnected. Treat customers poorly, and if you don't offer them a compelling reason to stay (cable is hardly a necessity, and there are other ISPs), and they'll leave.
Someone1234 11y ago
This is what I never understood about this "make it hard to quit" strategy. If you make it EASY to quit then people won't think twice about returning, if you make it super hard then people will do everything they can to avoid re-subscripting to avoid going through that again. To give an example: - LogMeIn & SiriusXM Satellite Radio: Both make cancelling a huge pain in the butt. You have to call in, they bug you, and it take forever. Both I've considered re-subscribing to, and both I decided to go with a competitor (TeamViewer, and Play Music Unlimited respectively). - Hulu+: I quit and rejoin Hulu several times a year. But they make it so easy to quit, I don't think twice about joining. I think this whole "make it hard to quit" strategy is part of a bigger problem with businesses: short-term-ism. Meaning businesses only dwell on one quarter at a time, and ignore their own future. Often times with the management/CEO coming in, burning down a company's long term for short term profit, getting personally rewarded, and then jumping ship before the long term issues become evident.
ArkyBeagle 11y ago
Didn't TW grow by acquisition? It's 72.2% debt: http://quicktake.morningstar.com/stocknet/bonds.aspx?symbol=twc http://quicktake.morningstar.com/stocknet/bonds.aspx?symbol=...

Jtsummers 11y ago

Same. I initially cut cable (and cable internet) because Cox kept disconnecting me instead of my neighbor, and expected me to take time off from work (wouldn't show up in the evening or on weekends) to get me reconnected. Treat customers poorly, and if you don't offer them a compelling reason to stay (cable is hardly a necessity, and there are other ISPs), and they'll leave.

Someone1234 11y ago

This is what I never understood about this "make it hard to quit" strategy. If you make it EASY to quit then people won't think twice about returning, if you make it super hard then people will do everything they can to avoid re-subscripting to avoid going through that again. To give an example: - LogMeIn & SiriusXM Satellite Radio: Both make cancelling a huge pain in the butt. You have to call in, they bug you, and it take forever. Both I've considered re-subscribing to, and both I decided to go with a competitor (TeamViewer, and Play Music Unlimited respectively). - Hulu+: I quit and rejoin Hulu several times a year. But they make it so easy to quit, I don't think twice about joining. I think this whole "make it hard to quit" strategy is part of a bigger problem with businesses: short-term-ism. Meaning businesses only dwell on one quarter at a time, and ignore their own future. Often times with the management/CEO coming in, burning down a company's long term for short term profit, getting personally rewarded, and then jumping ship before the long term issues become evident.

ArkyBeagle 11y ago

Didn't TW grow by acquisition? It's 72.2% debt: http://quicktake.morningstar.com/stocknet/bonds.aspx?symbol=twc http://quicktake.morningstar.com/stocknet/bonds.aspx?symbol=...