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I don't think many customers are "upset", per se. This is a fun-to-try, completely non-essential product at this point, and hardware is hard to make, especially
by andreyf 17y ago
I don't think many customers are "upset", per se. This is a fun-to-try, completely non-essential product at this point, and hardware is hard to make, especially for a startup. Delays are forgivable. So while I'll certainly give it a shot when it finally ships, I wonder if wearing a WakeMate may just train me to keep very still towards the morning hours of my sleep?
- Frazzydee 17y agoThey actually were upset. I wrote a comment describing the points of issue, but there is already a concise description here: http://danieltenner.com/posts/0014-learning-from-wakemate.html http://danieltenner.com/posts/0014-learning-from-wakemate.ht... They were willing to give a refund for the $5 down-payment, but there was still an overall bitterness. This was a wise move for wakemate, even if there is nothing wrong with providing more than what was promised/planned for an additional fee. The customers they have now are very early adopters who will be spreading the word and writing reviews. It's essential that they do whatever they can to make positive first impressions.
- jrockway 17y agoI wonder if wearing a WakeMate may just train me to keep very still towards the morning hours of my sleep? Maybe, but I assume you can just go back to sleep if you don't feel like getting up when the device thinks you should. I do this with my alarm clock; I set it for a time that would be good to be awake at, but if I'm not in the mood to be awake at that time, I just re-set it for another hour or two.