Today is January 22nd. Tiffany called me back about an hour ago and told me that Melanie Doty, Barnes & Noble's Vice President of Customer Care had instructed h

Today is January 22nd. Tiffany called me back about an hour ago and told me that Melanie Doty, Barnes & Noble's Vice President of Customer Care had instructed her to tell me that, despite repeated assurances to the contrary, Barnes & Noble wasn't going to be able to honor their promise to me because their computers showed that my order had been cancelled.