> I can see how it's both harder and slower to have someone who doesn't know the code base fix bugs on the spot. Except you don't do that, you fight operationa

> I can see how it's both harder and slower to have someone who doesn't know the code base fix bugs on the spot. Except you don't do that, you fight operational fires and other such bullshit and things don't get fixed. Their broken oncall system is one of the reasons why I don't want to go back to Amazon.