you have implied that they lied about ever having a product and that their company is falling apart behind the scenes because their shipping was delayed and men

you have implied that they lied about ever having a product and that their company is falling apart behind the scenes because their shipping was delayed and mentioned they have premium features. both of which I think everyone expected anyway. I dont think they announced their premium stuff in the best way, but you went well past the stage of giving constructive advice, or "tough love"