Wakemate is really handling this situation poorly. Yes, delays due to hardware are a good reason. But introducing pay-for features as compensation for those del

Wakemate is really handling this situation poorly. Yes, delays due to hardware are a good reason. But introducing pay-for features as compensation for those delays is not. It seems that this is a classic case of engineers doing bizdev. Those two have virtually no overlap. For example, "I'm really sorry you feel this way" is the equivalent of "quit whining" and you should never say that to anyone unless you actually mean "quit whining". Bizdev is hard. I got bitten by it hard when I started my company. Nowadays, each mail me and colleagues send get meticulously checked by the others, and any bullshitting gets taken out. I think they would do good to do something similar. Let me know how it works ;-)