Why are you apologizing for them feeling that way? It seems to me like everyone is reacting in the same way. Perhaps you should apologize for your own behavior.

Why are you apologizing for them feeling that way? It seems to me like everyone is reacting in the same way. Perhaps you should apologize for your own behavior. I don't think the delay is near as bad as the way you guys are handling it. I'm a bit taken aback and I haven't even invested in your product. If it were my company, everyone would be refunded their $5 since they pre-ordered to receive their product on time. I would certainly not offer (what appears as) contrived premium features.