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I want my money back, and I'm going to request it till they do. I feel cheated - fitbit is shipping, and what the hell is this bullshit about premium analytics?

I want my money back, and I'm going to request it till they do. I feel cheated - fitbit is shipping, and what the hell is this bullshit about premium analytics?! When I pre-ordered there was no indication that there was going to be a monthly fee - and now they are delayed and can't even say when it will appear. And they are talking of MONTHS of delay? I was really impressed when I first saw the company, but my mood has swung the other way entirely. I do not think they ever had a product to begin with. I want my $5 back and my fitbit will only cost $94 and not $99. YCS09? That's more than 10 months ago. If they can't ship till now, then they will be slow and not add any features to match the competition. Sorry, but if you are in a business with good competitors and you have already collected your customers money, you just don't do this.

sync 17y ago
Fitbit had a shipping delay of about a year. Check their blog: http://blog.fitbit.com/ http://blog.fitbit.com/ Granted, their preorder was free.
- nico 17y ago
  And, like so many others, they don't ship outside the US. You can read about it on their FAQ: http://www.fitbit.com/faq#shippingoutsideus http://www.fitbit.com/faq#shippingoutsideus
csmeder 17y ago
Give the guys a little slack, you might be jumping to conclusions. And we of all people knew the risks with buying a hardware product from a startup. As far as fitbit being and alternative, it doesn't do wake mates main function: wake you up at the right time. That said if you want your money back I hope they give it to you hassle free. They missed their dead line and there is no reason they shouldn't try their best to satisfy customers who want their deposit back. Let us know if goes well.
wheels 17y ago
For the record, YCS09 began 8 months ago and ended 5 months ago.
spydertennis 17y ago
I'm really sorry you feel that way. Of course if you want your money back we have no problem refunding your 5 dollars. We've developed some great premium features in addition to the existing product. The main features are still free. We're working really hard to get the product out. It's difficult to launch quickly and iterate with hardware and we want the product to be amazing. I can promise that it will definitely be worth the wait!
- besologic 17y ago
  Part of the reason why there is some backlash against this announcement isn't so much against that it's going to be late, but that the monthly fee was a complete surprise. It's totally normal (and encouraged!) to have premium features, but the shipping delayed announcement went like this: * Hey peoples are really excited about wakemate! * We've made some breakthroughs in the development of wakemate that makes it more awesome than before (yay!) * Because we've been making it better it's going to be delayed, and we're going to compensate the delay by giving you free access to the premium analytics features. (Wait, what? What premium analytics features?) I think this announcement would have been received better if the premium features had been mentioned in the same paragraph announcing all the breakthroughs. The premium feature could have been presented as benefit of these breakthroughs (with the increased feature set, we can now charge for value), but because it was first mentioned as part of compensation of the delayed release, it comes across as negative.
- Flankk 17y ago
  Why are you apologizing for them feeling that way? It seems to me like everyone is reacting in the same way. Perhaps you should apologize for your own behavior. I don't think the delay is near as bad as the way you guys are handling it. I'm a bit taken aback and I haven't even invested in your product. If it were my company, everyone would be refunded their $5 since they pre-ordered to receive their product on time. I would certainly not offer (what appears as) contrived premium features.
- maxklein 17y ago
  Your tone is a bit incorrect for the particular situation. But whatever makes you happy. Just give me back my $5, I'll buy myself a beer this evening at a bar.

sync 17y ago

Fitbit had a shipping delay of about a year. Check their blog: http://blog.fitbit.com/ http://blog.fitbit.com/ Granted, their preorder was free.

nico 17y ago
And, like so many others, they don't ship outside the US. You can read about it on their FAQ: http://www.fitbit.com/faq#shippingoutsideus http://www.fitbit.com/faq#shippingoutsideus

csmeder 17y ago

Give the guys a little slack, you might be jumping to conclusions. And we of all people knew the risks with buying a hardware product from a startup. As far as fitbit being and alternative, it doesn't do wake mates main function: wake you up at the right time. That said if you want your money back I hope they give it to you hassle free. They missed their dead line and there is no reason they shouldn't try their best to satisfy customers who want their deposit back. Let us know if goes well.

wheels 17y ago

For the record, YCS09 began 8 months ago and ended 5 months ago.

spydertennis 17y ago

I'm really sorry you feel that way. Of course if you want your money back we have no problem refunding your 5 dollars. We've developed some great premium features in addition to the existing product. The main features are still free. We're working really hard to get the product out. It's difficult to launch quickly and iterate with hardware and we want the product to be amazing. I can promise that it will definitely be worth the wait!

besologic 17y ago
Part of the reason why there is some backlash against this announcement isn't so much against that it's going to be late, but that the monthly fee was a complete surprise. It's totally normal (and encouraged!) to have premium features, but the shipping delayed announcement went like this: * Hey peoples are really excited about wakemate! * We've made some breakthroughs in the development of wakemate that makes it more awesome than before (yay!) * Because we've been making it better it's going to be delayed, and we're going to compensate the delay by giving you free access to the premium analytics features. (Wait, what? What premium analytics features?) I think this announcement would have been received better if the premium features had been mentioned in the same paragraph announcing all the breakthroughs. The premium feature could have been presented as benefit of these breakthroughs (with the increased feature set, we can now charge for value), but because it was first mentioned as part of compensation of the delayed release, it comes across as negative.
Flankk 17y ago
Why are you apologizing for them feeling that way? It seems to me like everyone is reacting in the same way. Perhaps you should apologize for your own behavior. I don't think the delay is near as bad as the way you guys are handling it. I'm a bit taken aback and I haven't even invested in your product. If it were my company, everyone would be refunded their $5 since they pre-ordered to receive their product on time. I would certainly not offer (what appears as) contrived premium features.
maxklein 17y ago
Your tone is a bit incorrect for the particular situation. But whatever makes you happy. Just give me back my $5, I'll buy myself a beer this evening at a bar.