I agree 100%. I was pissed that I got to the end of the article and it was just a customer service rant for a nook he never, ever received. No comment on the de

I agree 100%. I was pissed that I got to the end of the article and it was just a customer service rant for a nook he never, ever received. No comment on the device itself. These situations happen from time to time. I understand his outrage, but front page?