there's an evergreen issue of "do you run your business around the software (jira defaults in this case) or do you make your software operate like your business

there's an evergreen issue of "do you run your business around the software (jira defaults in this case) or do you make your software operate like your business?" There's arguments to be made on both sides, and there's never just one answer. Default JIRA flow for some people is probably a godsend compared to what they're coming from, and yes, for other operations, having it mimic what's already in place probably needs to be done.