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I know at least three top tier banks that have pretty much this exact setup. Small world, huh?

• chx 11y ago
  Moral of the story: Hipchat and Slack are, well, ahem, hip but when push comes to shove, IRC is where it is. Somewhat it reminds of me CLI vs GUI...
  • mstade 11y ago
    Sure, I was thinking of the JIRA+GHE setup as well though. As for IRC – they also use some weird clients (actually, might be the same one everwhere, just rebranded) to hide away the fact that it's IRC. Some people I know would just use Irssi or whatever. I'm guessing the fact that IRC is used is that it's reliable, simple to set up, and works for a rather large audience even without any redundancy. Most extra functionality that the Slack etc. provide – integrations, notifications embedding things – are not really necessary (but possibly wanted) in that context. E-mail still reigns supreme for anything that can't fit in simple text, and certainly for more formal comms and sign-offs.