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Another consideration is that often they will try to use the fact that you don't use their hardware as an excuse to not go further in troubleshooting since they
by shostack 11y ago
Another consideration is that often they will try to use the fact that you don't use their hardware as an excuse to not go further in troubleshooting since they "don't support 3rd party hardware."
- WorldMaker 11y agoIt's fun when you get the opposite too and they follow their support scripts regardless of your 3rd party hardware and above average knowledge of the subject: Support: On your hardware, do x. Me: Did it already. It reported "Y". Support: Please do it again, following these scripted steps [what don't match my actual hardware]... [I pretend to follow along.] Me: Done. It reported "Y". Support: Oh, well then...