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Hi hmottestad! I am one of the people working on the IBM container service that's available as part of Bluemix. I am not here in any official capacity, just as

Hi hmottestad! I am one of the people working on the IBM container service that's available as part of Bluemix. I am not here in any official capacity, just as someone who wants to understand what the pain points of our customers. Let me start by saying that I understand your pain. As every product on the market, we have issues occasionally, such as the authentication one you mentioned or the networking. However, these are only exceptions and rarely affect our users, at least as far as we are aware. Did this happen repeatedly or was it a one time occurrence? With regards to the ticketing system, I believe you are correct. Things are not as smooth as you or I would like them to be. I will pass this on to the management chain. For the uploading speed of images, I also believe this may be quite rare, since I cannot remember hearing complaints about it. Did this happen on separate occasions? With that being said, please send us tickets when something is not going the way you'd expect. Thank you for your feedback!

hmottestad 11y ago
The authentication one came right when we were going to shut down our use of bluemix. We reported it directly to IBM here in Norway. The networking issue in docker happened for a few days. The "fix" from IBM (after a ticket) was for us to add a 30 second sleep to our containers. Needles to say this wasn't a fix we were happy with. Tickets were also a huge hassle in the beginning. It was a 10 step process just to submit a ticket. It got better after a while. We didn't file a ticket about the upload speed for images. I just remember sitting in a meeting realizing that the container had crashed, and when I restarted it it had no internet. So I thought, that while I was at it I would just push a new image with some bug fixes. That worked fine and I got a new container with internet, but pushing the image took more time than the meeting lasted without there being large changes to the image.

hmottestad 11y ago

The authentication one came right when we were going to shut down our use of bluemix. We reported it directly to IBM here in Norway. The networking issue in docker happened for a few days. The "fix" from IBM (after a ticket) was for us to add a 30 second sleep to our containers. Needles to say this wasn't a fix we were happy with. Tickets were also a huge hassle in the beginning. It was a 10 step process just to submit a ticket. It got better after a while. We didn't file a ticket about the upload speed for images. I just remember sitting in a meeting realizing that the container had crashed, and when I restarted it it had no internet. So I thought, that while I was at it I would just push a new image with some bug fixes. That worked fine and I got a new container with internet, but pushing the image took more time than the meeting lasted without there being large changes to the image.