Here are some of the problems my 60-65 year old parents struggle with, despite living in the US for over 30 years and being highly educated: Computers: - Navi

Here are some of the problems my 60-65 year old parents struggle with, despite living in the US for over 30 years and being highly educated: Computers: - Navigating the file system is confusing, esp on a PC with a lot of default folders that don't need to be touched - Drag + Drop relocates local files, but copies if you're uploading to the web/external device. Same action but different results --> requires contextual awareness - Setting up a new device with the essential software - Debugging printer and wifi problems. Web: - Password recovery/management - Figuring out google drive - the concept of shared files vs attaching everything in emails - using anything aside from google search, youtube, and gmail - using product reviews to identify the best product is not how they shop in real life. Smartphones: - discovering your own number - making text larger - managing notifications / changing settings on an app to app basis - uber/lyft. Large distrust of strangers