Back in the early 00's AT&T came out 20+ times to fix my DSL issues. At one point, the tech said they wouldn't come out anymore and I had to either live with i

Back in the early 00's AT&T came out 20+ times to fix my DSL issues. At one point, the tech said they wouldn't come out anymore and I had to either live with it or switch to Comcast. I did the latter. Interestingly, one of the early techs put a TDR on the line and found I needed a new drop cable (the cable from the pole to the house). He put the order in. A few hours later a line guy shows up and says "yeah, we're not going to do that." Basically, he said it would cost them $2,000 to put in a new drop cable and he didn't have the authority for that. The next tech that came out basically told me between a wink and a nod that I should have a "tree trimming accident" where the drop cable was "accidentally" severed. I was too chicken to do it. I switched to Comcast and got 10x the speed, for about 2x the price.