There's a great tangentially related article around this by Malcolm Gladwell on Albert Hirschman: http://www.newyorker.com/magazine/2013/06/24/the-gift-of-doub

There's a great tangentially related article around this by Malcolm Gladwell on Albert Hirschman: http://www.newyorker.com/magazine/2013/06/24/the-gift-of-doubt http://www.newyorker.com/magazine/2013/06/24/the-gift-of-dou... http://www.hup.harvard.edu/catalog.php?isbn=9780674276604 http://www.hup.harvard.edu/catalog.php?isbn=9780674276604 'makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, “exit,” is for the member to quit the organization or for the customer to switch to the competing product, and the other, “voice,” is for members or customers to agitate and exert influence for change “from within.”' Hope that helps you figure out whether to use your voice or your feet!