Same here, both Confluence and JIRA. It took a lot of work from several team members to get it to the current state where most people are happy about how it wo

Same here, both Confluence and JIRA. It took a lot of work from several team members to get it to the current state where most people are happy about how it works, though. But I think you can't avoid some level of customization for any platform you choose. A positive is that they're getting a nice ecosystem, with several interesting plugins.