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Yelp doesn't manipulate reviews, their sales people tell you they'll remove bad reviews if you pay them money. It's easy to behave this way when you're a monop
by free2rhyme214 11y ago
Yelp doesn't manipulate reviews, their sales people tell you they'll remove bad reviews if you pay them money.
It's easy to behave this way when you're a monopoly.
- oldmanjay 11y agoWhat are they a monopoly in, millenial-targeted web reviews for specific industries? "Monopoly" is not synonymous with "successful."
- free2rhyme214 11y agoThey're a monopoly in local reviews, a modern day Yellow Pages. They had $377mm in 2014 revenue. Their biggest competitor is Angie's List who's now facing competition from Thumbtack.
- free2rhyme214 11y agoWhy isn't a monopoly synonymous with successful?
- criddell 11y ago> their sales people tell you they'll remove bad reviews if you pay them money Has this ever been substantiated? It seems like it would be a pretty easy thing to document.
- free2rhyme214 11y agoI'm not sure. You'd have to record your calls before they call you.
- in_cahoots 11y agoOr you could just take a screenshot while you're on the phone, and then another one a week or two later. If the difference is as large as the reports make it seem this should be easy to detect.