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Hi Genericuser, Our documentation located at <direct url> should be able to assist you with <problem xyz>, please do let me know if there's anything there that

by corobo 11y ago

Hi Genericuser, Our documentation located at <direct url> should be able to assist you with <problem xyz>, please do let me know if there's anything there that needs clarifying! Kind regards,

username223 11y ago
Better: Hi <indication that we're tracking this problem>, ... please do let <contact to avoid fighting back through automated menus and outsourced support> know... Kind regards, <person ultimately responsible for failure>