> Is "operating at their highest capacity" a bad thing? Yes, it's a bad thing. Internet traffic is bursty so usually you have to overprovision a lot to deal wi

> Is "operating at their highest capacity" a bad thing? Yes, it's a bad thing. Internet traffic is bursty so usually you have to overprovision a lot to deal with the spikes. Operating at full capacity means that they get money for a service that they cannot fullfil. This is their intended goal such that later they can ask money from whoever wants to have priority.