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What are the differences between your customer support desired outcome and your customers' desired outcome of CS?
by dennisgorelik 11y ago
What are the differences between your customer support desired outcome and your customers' desired outcome of CS?
- chc 11y agoI don't know what Patrick was thinking of specifically, but I know many people will call customer support looking for handouts rather than support. They'll say, "My $5000 Whatchamacallit has a blemish on its whozit. This is unacceptable. No, you can't fix it. I want a new one free."
- dennisgorelik 11y agoSo, should we bend to our customers' wishes or only provide actual support?