Yeah, this is obviously anecdotal and maybe I was some special case as much of the support was to "new" domains that people were setting up (which is why they n

Yeah, this is obviously anecdotal and maybe I was some special case as much of the support was to "new" domains that people were setting up (which is why they needed SSL, etc.) but switching to Fastmail was a huge win as we were close to IM levels of back and forth and there were many occasions where if we intervene early before a customer makes a change it can really help them. I suspect that it's due to Gmail being free that they have an immense amount of anti-spam rules, timeouts and checks to try and keep things reasonable. Since everybody is paying real money to be on Fastmail much of that likely isn't necessary.