Personally, I like more information better. If my app stops working and I get a relatively terse communication that explicitly tells me not to contact anybody a

Personally, I like more information better. If my app stops working and I get a relatively terse communication that explicitly tells me not to contact anybody about problems or error messages then I know for SURE I'm contacting someone. I didn't find the first email hilarious, but this one for sure is less than or equal to that email in its hilarity.