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1) Sign up for intercom.io. It's genuinely the best customer support tool I've used. 2) Get the app and get a notification for every user's question. Try to an
by apandhi 11y ago
1) Sign up for intercom.io. It's genuinely the best customer support tool I've used.
2) Get the app and get a notification for every user's question. Try to answer them the second you see it.
3) Don't hire a dedicated customer support person. Stay close to your customers and build a relationship.
4) Watch this talk by Patrick Collison from Stripe: https://www.youtube.com/watch?v=nnllRegL_NI https://www.youtube.com/watch?v=nnllRegL_NI
5) Build out an FAQ
6) Make sure your customers are happy.