Interesting bit about ZapMail -- prescient but also completely impractical in retrospect, a bit like Iridium. As an aside, having been involved with negotiatio

Interesting bit about ZapMail -- prescient but also completely impractical in retrospect, a bit like Iridium. As an aside, having been involved with negotiations slightly removed from Fred Smith, this is a guy you really do not want to tick off -- when you have something he wants, even incidentally, then just give him a price and cut a deal. I can't tell any of my stories (in a public venue, anyway), but there were several times when FedEx (which had, to be fair, moved mountains for our client) just got (reasonably) exasperated with our client and pulled (what I considered unreasonable) tricks to force them to a decision point. By the time I called off our involvement I felt like I had pissed off a Bond villain.