The government takeover has been great from a loan holder point of view. With Sallie Mae I would speak with foreign customer service rep who was barely fluent

The government takeover has been great from a loan holder point of view. With Sallie Mae I would speak with foreign customer service rep who was barely fluent in English, I would be put on hold for literally hours, would be lied to about my eligibility for certain programs, the website was horrible, and trying to get paperwork processed was took months. Direct Loans, I speak with an American, am on hold for under 10 minutes, and have all my questions answered truthfully. Their website is great and all of my stuff gets processed under a week. Despite all of the Republicans chest beating about privatized industry doing a better job than Government can, I've found it to be an extreme degree of exactly the opposite in this case.