Perhaps; what we might think of as 'lay users' might have more dimensions to their experiences of responses, though. A lot of novice users certainly don't have

Perhaps; what we might think of as 'lay users' might have more dimensions to their experiences of responses, though. A lot of novice users certainly don't have much idea of what happens in an install or on the OS (at this level, technology is often 'magic'). To that end, something unanticipated can be unsettling. For example, my mum might install an app (which she can just about do). For her, she's installed it and only seems to expect to interact with it when pressing its icon. When a notification appears, it causes her to slightly panic or become uncertain about what has just happened and why, so she'll often consult me (when I'll simply swipe it away for her). It doesn't matter that the notification might give a clue about what it relates to - it's already thrown her. It's this kind of experience which makes me very reluctant to have my grandparents using a tablet because it is so unpredictable for them, despite there being some fantastic apps and functions that they could make use of to assist them in elderly living. The worst notifications, of course, are the ones written in Chinese characters. I've no idea how to eviscerate my mum's phone of the app responsible for them.