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[Edit: this is in fact false, see comment below] I doubt that is the case, if they respond in a calm, rational manner. That's a big part of the problem. Owner
by qeorge 17y ago
[Edit: this is in fact false, see comment below]
I doubt that is the case, if they respond in a calm, rational manner.
That's a big part of the problem. Owners can't respond publicly to complaints on the site unless they have a paid account.
- mchafkin 17y agoThat's actually not true. All a business has to do is register. They'll get sales calls, but they don't actually have to buy anything.
- qeorge 17y agoThanks for the correction. I picked that up from the other article on Yelp today, but reading it again I think I misinterpreted. Quote in question: Business owners contend that they just want the same opportunity to respond to negative, false, or damaging information about their businesses. Instead, the only way for them to salvage their businesses' reputation is by paying Yelp - regardless of whether the reviews are true or false.