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If they did usability testing, then the first thing they probably did was train the sample users. It's possible that fixed the test so that they never see the u
by jschwartzi 11y ago
If they did usability testing, then the first thing they probably did was train the sample users. It's possible that fixed the test so that they never see the use case we're describing.
- bigiain 11y agoProbably not even "fixed the test", it might be something as innocuous as "Steve always walked around with the cables just looped up, not wrapped around the hooks", so that's what everybody else in the "sample users" group did too.