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Yeah, that's a big problem. I've worked with many UX people over the years, implementing their strongly held ideas and watching the metrics of user behavior aft
by cousin_it 11y ago
Yeah, that's a big problem. I've worked with many UX people over the years, implementing their strongly held ideas and watching the metrics of user behavior afterward. My reluctant and painful conclusion is that they don't really understand users, it's all self deception. Though they do have good visual design skills.
Maybe the UX designer's job should include more statistics and analysis? It's not enough to draw mocks for engineers and do a usability test now and then.
- rrrx3 11y agoIf the UX people you've been working with haven't been doing post-implementation statistics and analytical measurement leading to refinement, then they are not UX people. They are visual or interaction designers playing at being UX people. Unfortunately, the hard truth of it is that most "UX people" are in environments where the post-implementation cycle is ignored. For as many companies out there that claim to embrace the "UX process," I'd say that well over 80% of them don't actually embrace it beyond feature release.
- hussong 11y agoI think one of the reasons here is that a lot of UX people don't work on products, they work on projects. And once you've handed in your deliverables, you move on to the next project and never ever look back.
- rrrx3 11y agoThat's fair. But that goes back to my original statement - you can't reasonably call yourself a "UXer" if you're not doing the whole bit.