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does anyone have a business that is featured on Yelp? If so, do they offer any buisness centric tools. Like get satisfaction, where they encourage a dialogue be
by thinkbohemian 17y ago
does anyone have a business that is featured on Yelp? If so, do they offer any buisness centric tools. Like get satisfaction, where they encourage a dialogue between owner and client rather than one sided posts? If not, maybe some companies would be willing to pay for that kind of ability...
- mchafkin 17y agoThey offer a bunch of tools. and they've gotten a lot better at being sensitive to business onwers. Owners can respond to negative reviews, either publiclly or privately. (Later in the story, I talk about a hair salon that has done a really awesome job managing its Yelp reviews by being fanatical about responding.) The difficult issue is that the interests of business owners and those of Yelp will never align perfectly. If they did then Yelp would essentially be useless to its readers. (The tension is similar to how some companies feel about GetSatisfaction.)
- thinkbohemian 17y agoGood info, thanks!