Wow, that's pretty messed up. But do you know what's the worst thing here? How someone got fired simply because people were talking crap about them/in a feud

Wow, that's pretty messed up. But do you know what's the worst thing here? How someone got fired simply because people were talking crap about them/in a feud with a member of their family. How exactly is that legal? Why are we seeing employees firing people just because people insult them online? That Ingalls would do this is utterly pathetic. Oh, and the whole utility companies thing. Why? Do they not train their staff about this sort of thing nowadays? Is it really so hard to ask for the password first, and then simply cut off the call if it isn't provided? It's like they trust people far too much nowadays. If those things were resolved, events like this would be far less damaging in the future.