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Apple's internal bug tracker is called Radar.

brazzledazzle 11y ago
If you're lucky and you reported the bug first you get to find out what happened with the Radar bug. If you weren't the first you get your support request closed and get to hope the original person posted it on Open Radar. If that doesn't pan out you have to actively ask for an update or read release notes. I like most of Apple's products but I really wish other people didn't so they'd be compelled to fix these long running process failures (and give IT folks a little more love).
- veidr 11y ago
  Yeah. I stopped filing bugs with Apple years ago, except in extreme circumstances[1][2] where the bug is fucking up my daily work, or a serious bug that is blocking one of my apps in development. The process is just too rude and disrespectful to the submitter to participate in. Apple behaves like it is Apple doing developers a favor by allowing them to submit bugs, rather than the other way around. [1] http://masonmark.com/the-xcode-fairy http://masonmark.com/the-xcode-fairy [2] http://masonmark.com/more-xcode4-fuckery/ http://masonmark.com/more-xcode4-fuckery/
  - brazzledazzle 11y ago
    Apple behaves like it's doing everyone a favor just by existing to be frank. Steve Jobs knew how to get shit done even if he was an asshole about it but that attitude he had permeated the organization. It might not be the right word but the only way I can think to describe the way Apple treats people is "snobbish". You can be awesome and do awesome things without being an asshole about it.
- jevinskie 11y ago
  Fix Radar or GTFO (duplicate of rdar://10993759): http://openradar.appspot.com/23539382 http://openradar.appspot.com/23539382 "File a Radar": http://openradar.appspot.com/23505531 http://openradar.appspot.com/23505531 I feel and have first hand knowledge of their frustration. On a pleasant note, I've also had a rdar report where I emailed an Apple dev out-of-band and he told me the bug was already fixed (thanks to my report) days before the rdar was updated.
mikeash 11y ago
And for people who work at Apple, they have a Radar client that understands rdar:// URLs, so they can click the link to view the bug. Making it more convenient for them could help it gain internal visibility.

If you're lucky and you reported the bug first you get to find out what happened with the Radar bug. If you weren't the first you get your support request closed and get to hope the original person posted it on Open Radar. If that doesn't pan out you have to actively ask for an update or read release notes. I like most of Apple's products but I really wish other people didn't so they'd be compelled to fix these long running process failures (and give IT folks a little more love).

veidr 11y ago
Yeah. I stopped filing bugs with Apple years ago, except in extreme circumstances[1][2] where the bug is fucking up my daily work, or a serious bug that is blocking one of my apps in development. The process is just too rude and disrespectful to the submitter to participate in. Apple behaves like it is Apple doing developers a favor by allowing them to submit bugs, rather than the other way around. [1] http://masonmark.com/the-xcode-fairy http://masonmark.com/the-xcode-fairy [2] http://masonmark.com/more-xcode4-fuckery/ http://masonmark.com/more-xcode4-fuckery/
- brazzledazzle 11y ago
  Apple behaves like it's doing everyone a favor just by existing to be frank. Steve Jobs knew how to get shit done even if he was an asshole about it but that attitude he had permeated the organization. It might not be the right word but the only way I can think to describe the way Apple treats people is "snobbish". You can be awesome and do awesome things without being an asshole about it.
jevinskie 11y ago
Fix Radar or GTFO (duplicate of rdar://10993759): http://openradar.appspot.com/23539382 http://openradar.appspot.com/23539382 "File a Radar": http://openradar.appspot.com/23505531 http://openradar.appspot.com/23505531 I feel and have first hand knowledge of their frustration. On a pleasant note, I've also had a rdar report where I emailed an Apple dev out-of-band and he told me the bug was already fixed (thanks to my report) days before the rdar was updated.

mikeash 11y ago

And for people who work at Apple, they have a Radar client that understands rdar:// URLs, so they can click the link to view the bug. Making it more convenient for them could help it gain internal visibility.