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Can't respond to your first point as I don't really know, but I've only used those lights about three times in the lifetime of the car, so wear and tear is a ha

Can't respond to your first point as I don't really know, but I've only used those lights about three times in the lifetime of the car, so wear and tear is a hard thing to state. Proving anything is anyone's fault is an issue whenever insurance is involved, and generally comes down to trusting someone's word. I definitely would take the car to another shop to get fixed, and the FlightCar rep knew this. The disagreement was not over price, it was over whether they'd cover repair at all.

gojomo 11y ago
I, too, have a VW with such visor lights, and I, too, have probably used them less than once per year in the last 7 years. So if a friend borrowed my car and (somehow, improbably) 'broke' them somehow... I might not notice for months. Are you sure they were working when you dropped the car at FlightCar? (Was one of the 3 times in 10 years that you used the visor-lights that same day, or was checking both part of the explicit check-in inspection?)
- mikeyla85 11y ago
  The last time I used them was earlier this year, around February. I opened the visor before and after the trip (but not slid out the visor lights), to put a garage clicker on it. The light was definitely not open.
  - gojomo 11y ago
    FYI: In my 2009 VW Tiguan, you don't have to slide the cover shut to turn off the light. The light will also go off when the visor moves back up. So I can easily believe – and in fact now think it's the most likely explanation – that the renter slid the cover open and the light didn't come on. Without the light on, there's no reason to even think the slider should be closed. Someone unfamiliar with this mechanism might not even realize that when everything is working, the slider works as an on/off switch.
    - mikeyla85 11y ago
      afaik that's not how it works in the 2006 Pasaat, you have to actually shut the mirror door or it stays on, even if the car is off. The service rep said this was fixed in later models.

gojomo 11y ago

I, too, have a VW with such visor lights, and I, too, have probably used them less than once per year in the last 7 years. So if a friend borrowed my car and (somehow, improbably) 'broke' them somehow... I might not notice for months. Are you sure they were working when you dropped the car at FlightCar? (Was one of the 3 times in 10 years that you used the visor-lights that same day, or was checking both part of the explicit check-in inspection?)

mikeyla85 11y ago
The last time I used them was earlier this year, around February. I opened the visor before and after the trip (but not slid out the visor lights), to put a garage clicker on it. The light was definitely not open.
- gojomo 11y ago
  FYI: In my 2009 VW Tiguan, you don't have to slide the cover shut to turn off the light. The light will also go off when the visor moves back up. So I can easily believe – and in fact now think it's the most likely explanation – that the renter slid the cover open and the light didn't come on. Without the light on, there's no reason to even think the slider should be closed. Someone unfamiliar with this mechanism might not even realize that when everything is working, the slider works as an on/off switch.
  - mikeyla85 11y ago
    afaik that's not how it works in the 2006 Pasaat, you have to actually shut the mirror door or it stays on, even if the car is off. The service rep said this was fixed in later models.