In addition to that, they have almost no accountability for breaking your checked bags or the stuff inside. One time we had an industrial plastic tool case get

In addition to that, they have almost no accountability for breaking your checked bags or the stuff inside. One time we had an industrial plastic tool case get damaged. It appeared as though the fork from a forklift had rammed into it and punched completely through... damaging several pieces of equipment inside. This was not "normal wear and tear" like a scuff on the outside. This was right fucked up... but they still tried to screw us over. We needed this tool box to do our jobs and didn't have time to wait for them to put the claim all the way through and send us what they thought was a suitable replacement. We needed to buy a new one now and get reimbursed later. They fought us on that but finally gave in. But they did manage to screw us by not coving ANY of the broken equipment inside.