I worked for a company that used Request Tracker for this stuff. It worked for our purposes. I also used it in another context after that. For the free softw

I worked for a company that used Request Tracker for this stuff. It worked for our purposes. I also used it in another context after that. For the free software projects on the web I'm familiar with, many use Bugzilla to deal with issues and feature requests. Also popular, although a little less so, seems to be Trac. They are all over the web - http://bugzilla.redhat.com http://bugzilla.redhat.com is one example for Bugzilla, https://core.trac.wordpress.org/tickets/latest https://core.trac.wordpress.org/tickets/latest an example for Trac.