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Favorite quote: Nobody in IT should ever say, "You're my customer and my job is to make sure you're satisfied," or ask, "What do you want me to do?" Instead, t
by ajtaylor 17y ago
Favorite quote:
Nobody in IT should ever say, "You're my customer and my job is to make sure you're satisfied," or ask, "What do you want me to do?"
Instead, they should say, "My job is to help you and the company succeed," followed by "Show me how you do things now," and "Let's figure out a better way of getting this done."
Hear, hear! It's amazing what happens when people work together rather than against each other.
- GFischer 17y agoAhh... I'd love to do that... but, unless you're the head of IT (and probably not even then), it's very difficult to get other departments to see it that way. I definitely see lots of opportunities for process improvements at my current job, but it's not easy to push them to the decision-makers (I'm quite low on the ladder :P )