This is a great article that really gets right to the heart of the problem with enterprise IT. I started cutting and pasting great lines for my response until

This is a great article that really gets right to the heart of the problem with enterprise IT. I started cutting and pasting great lines for my response until I realized that were just too many of them. Read the whole thing. This is, of course, a great situation for us hackers with consulting and software businesses. When people in enterprises can't get what they need from corporate IT, they turn to those who can provide it. I wonder how many web startups originally intended to serve consumers but ended up serving more people at work instead. This is nothing new. PC's were originally targeted for the home until users in large enterprises found ways to buy them with them own budgets. The same thing is happening now with software and services. When users have serious big dollar business problems and they're not getting what they need internally, that opens up the opportunity for someone else to step into the void, and I, for one, am happy to oblige. OP also hints at the best news of all: this situation probably won't change much until we change it from the outside. Let's do it.