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We do have paid support tiers (https://cloud.google.com/support/ https://cloud.google.com/support/) with explicit time-to-response targets. Which were you using

• slashink 11y ago
  Well tbh we got answers but they usually were; nope not offered, cannot be fixed. 3 weeks later I met a Google engineer working with GCE at a party who fixed it for us the day after hearing about our issue, which means it probably was able to be fixed from the first time.
  • nulltype 11y ago
    I will admit that the party support plan is a bit pricey.
  • boulos 11y ago
    Sounds like we should throw more parties ;).
    • miles932 11y ago
      I think this is a top priority customer ask; I'm running it up to our new brass.