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Internet Services engineering, mainly working on measurement, instrumentation, and customer experience. My group runs our Speed Test, SpeedExperience, Next-gen

• JustSomeNobody 11y ago
  Thanks for responding. As frustrated as I get with the business side of Comcast, the engineering side has to be pretty interesting.
  • johnmaguire2013 11y ago
    Whichever team is behind the account system needs work. Why do I have four Comcast accounts? I've only even lived at three different places. Why can I still login and "pay my bill" which still says I owe "$39.99" on my last account? I was paying into it accidentally for months before they killed my new service because I wasn't paying into the new account. It seems to me it's just hacks on top of hacks written by hacks.
    • FireBeyond 11y ago
      Yes! This happened to me too! I moved to a new house, they configured service and "transferred" my account. Three months later, my service at the new house is disconnected for non-payment. I look at my bank statement - sure enough, AutoPay happily withdrawing the amount... ... and applying it to the old house's (disconnected) cable, the account for which is now several hundred dollars in "credit" (paying $200/mo for business service). It was (relatively) easy to get resolved, thanks largely I think to the business support folks. But still... :|